Roadblocks Conquered!
We've been in the market for two years now, and frankly things haven't really move the way we envisioned them to years ago. The online market is a competitive environment and suffice is it to say that we haven't really found our footing yet.
Days ago we've blogged
about the hardships we've been through trying to takeoff. The endless nights we
spent trying to keep our spirits afloat despite numerous setbacks and the long
hours we spent toiling just so we can finally show some semblance of
achievement.
Baby
Steps
===========
We've finally got our
groove back. We are very happy and excited to share that now, things have moved
and boy how they've moved! We started with an overhaul of our online look and
feel. We've replaced our dated look with something that's fresh, new and
exciting.
In a few days, we'll be
unveiling our new look, bolder, bigger and better that before. We hope that the
significant work we've completed will help strengthen our commitment and
dedication to deliver Fast, Easy and Reliable service to all of our valued
clients.
Digging
Deeper
==============
Once we're done with
the website design, we proceeded with managing and organizing our online
catalogue. We initially started indexing our hopelessly cluttered product into
their respective department. In our mind, we wanted to make sure your time is
spent wisely by eliminating the need to go through digging the product you want
to order. We took additional care in re-tooling the search functionality so it
shows products related to your search query. Once we've successfully done that,
we took things further by reviewing all our existing consumable items and
medical supplies, even the medical equipment we carry. We added new products,
removed several old ones and updated our product listings. Our last step was to
look into our current delivery and shipments process. We added an additional
layer of security by getting our online shop verified through rapidSSL. Now,
valued shoppers will have one less major issue to worry about. With a more
secured website, we can confidently claim that information as well as
transactions entered and completed into the website are 100% protected and
secured.
Social network
Awareness
==========================
We plan to establish a
stronger social networking presence by exerting a more active effort to connect
with potential customers through facebook and twitter. We hope to make a wider
SNS reach to generate more awareness about our business and the products we
offer. Check out and join our growing community in facebook by liking our
fanpage: www.facebook.com/livshop_online or by following us on twitter
@livshop_online.
Feedback
Matters
=================
We added seperate email
addresses to specifically take care of our customers. Take a look at both of
them:
cs@livshop.com.au: for
product queries and customer service
support and
sales@livshop.com.au: for buying queries, checkout issues and for other
after-sales concern.
We look forward to
reading feedback from both old and new clients and hope that the special emails
we assigned for two of your most important concerns will help us provide our
needed assistance quickly and in real-time.
Last
Words
==========
We're pretty confident
we've done a lot of improvement to our website. The real test however remains
with how well this improvements sit with our clients. Livshop is still a work
in progress and we will only get better with time. Cheers!
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